Kuch expectations the par kuch aur hi mila
So, when I started with WFHI, I was thinking ki support aur communication easy honi chahiye aur zyada help milegi toh main bina dikkat ke sab kuch kar paunga. Lekin reality me support kaafi mixed raha. Kabhi toh mujhe jaldi assist kiya gaya lekin aksar mujhe khud se search karna padta tha knowledge base mein ya software ko samajhna padta tha. Jo initial training tha, usme kaafi things sikhaye the par phir jab software use kar raha tha tab details ke liye mujhe apne hisaab se experiment karna pada. Call dialer thoda complex laga jab busy hours mein use kar raha tha, aur database ko organise karne me bhi samajhna pada kuch nayi baatein apne aap. Payment aur invoicing ka process straightforward tha par thoda zyada formal tha jiski wajah se thoda wait karna pada confirmation ke liye. Overall main kahunga ki support expectations se thoda kam tha, isi wajah se mujhe khud bhi zyada jaana pada. Par software ka base concept achha tha aur agar thoda aur detailed help ho toh better hota.