Kuch confidence thi lekin details missing thi
Maine pehle sales aur pre-purchase process ko lekar thoda confusion feel kiya tha. Pehle jab main sign-up ke liye interested thi, toh website pe product details dekh kar kuch samajh aaya, lekin jo tarike se call karke sales team se baat ki, usmein main clear nahi thi kya expect karna chahiye. Sales representative ne software ke features aur payment process ke baare mein bataya, par mujhe laga ki woh thoda rushed tha aur main apne sawaalon ka sahi jawab nahin paayi. Unhone onboarding aur training ke bare mein bhi briefly bataaya, lekin mujhe lagta tha ki main aur detailed information chahti thi, especially about software’s automatic updates aur database functionalities. Sign-up aur invoice ke bare mein bhi unhone clear instructions nahi diye, jiski wajah se mujhe khud ko thoda check karna pada. Jo ek cheez main appreciate karti hoon woh yeh thi ki unhone mujhe telephonic support ka link jaldi de diya, jisse mujhe agar jarurat padi toh help mil sakti hai. Lekin overall, mera confidence us waqt poora nahi bana tha jab tak maine software ko khud tod-modd kar dekha.