2 out of 52 of 5Verified customerSales and pre-purchase
Kuch cheezen missing lag rahi thi setup mein
Mujhe laga tha ki setup process zyada straightforward hoga, lekin kaafi baar mujhe lagega tha ki yeh ek baar ka kaam nahi hai, bar-bar manual adjustments karne padte hain. Onboarding ke dauran training achhi thi, par sales team ne clearly nahi bataya ki setup ongoing maintainance maangta hai ya nahi. Is wajah se mujhe thodi disappointment hui kyunki expectations better thi. Sign-up aur invoicing process theek tha, par lehaza yeh samajhna zaroori tha ki software simple install karne ke baad khud-b-khud chalne waala nahi hai. Continuous inputs aur monitoring chahiye, jo sabko bataana chahiye tha sales conversation mein. Main yeh miss karti thi ki sales presentation mein yeh baatein achhi tarah explain nahi hui thi.