Kuch baatein kaafi missing thi from support side
Soch raha tha ki jab main telephonic support se baat karunga toh help milegi quickly aur sahi tareeke se, but actually experience bilkul kuch aur tha. Jab maine problem batayi, toh response thoda delayed dekhne ko mila, matlab support ka jo initial reaction tha, wo kaafi slow lag raha tha. Main toh soch raha tha ki training aur onboarding jo diya hai uske baad toh fast guidance milegi, lekin wo nahi hua tha. Support ke log mostly standard responses dete the bina kisi deep samajh ke. Jo automatic updates aate rahe, unke wajah se kabhi software glitch karta, toh support tha hi nahi usable help dene ke liye. Signing up aur payments process thik tha, par support connection ko itna accha banaya ja sake toh maja aa jaye. Overall, jo maine expect kiya tha from the communication aur help standpoint, wo meet nahi hua aur main ab bhi thoda disappointed hoon ki jitna paisa aur waqt diya gaya, support mein wahi lag nahi paya.