kinda like old system but not better really
Honestly the support’s been a mixed bag for me. Before this I had a simpler setup where you could just call and get help quick, but here it takes some time to reach someone. The telephonic support is ok but not as fast as I hoped. On the plus side, the hours fit reasonably well with when I’m usually online, so I don’t have to wait too long during working hours. The billing and payment info was pretty straightforward, which is a relief compared to my past experiences where invoices were confusing or late. Training was decent too, though sometimes the explanations were kinda vague and left me guessing on certain features. The dialer worked fine but sometimes it lagged, which was annoying. So yeah, it’s not a total upgrade but not bad either, I guess. Kinda depends on what you value more, speed or thoroughness I suppose.