Kind of mixed feelings about the onboarding, honestly
Hey, so I’ve been using this WFHI training and onboarding stuff recently, and I gotta say, it’s kind of a mixed bag compared to what I used before. The onboarding flow was more detailed than I expected, which was nice because I felt guided, but also a bit slow at points. Some parts of the training modules felt super useful, especially around how the dialer and database features work, which I haven’t seen in my previous platforms. However, the learning curve was steeper than I liked, especially with the automatic updates popping up during sessions – those threw me off a bit. It’s decent overall but not quite as smooth as the older software I used, which was simpler but less powerful. The telephonic support helped a little, although I wanted more timely responses during the beginning. So yeah, it’s good in some ways, but a bit overwhelming at times. I’m still figuring it out, and I guess it might get better once I’m fully used to it. Just feels like a compromise between easy and comprehensive, for now.