kind of like flying blind with support
I tried to get the support team to help me with some setup issues, but honestly, it felt like I was doing most of the figuring out myself. They were polite and all, and I guess the few times I did get through, the instructions were okay, not super clear but manageable. Still, for the price, I expected more proactive guidance or at least a follow-up call. I was left wondering if I missed some key feature or if the automatic updates somehow reset my configurations without telling me. The telephonic support seemed pretty stretched thin, and in between trying to reach out and then figuring things out alone, it really slowed me down. I kept thinking maybe, if I was more experienced with these kinds of tools, it might have been smoother, but for someone new, the onboarding experience felt like a maze. I wish the communication was a bit more consistent, because when support did connect, I noticed their willingness to help was fine. Just overall, it left me unsure about relying on this kind of help next time I face a challenge here.