Kind of frustrating trying to find the info I needed
Hey, so I’ve been trying out WFHI’s software and honestly, it’s been a bit of a pain finding what I was looking for most of the time. The support team was okay when I finally got through on the phone, but getting to the right person took way longer than I expected. I was stuck during the onboarding and had questions about the database feature and dialer, but the website’s help sections didn’t make it any easier — sometimes info was buried under too many menus or they’d give me links that didn’t really answer my doubts. The automatic updates came without much explanation, which was confusing because a couple of times things changed on me and I wasn’t sure if it was a glitch or just an update. The payment stuff went fine, invoicing was clear enough once I finally got access, but it took more calls and emails than it should. Overall, I’m feeling a bit overwhelmed and wish there was a quicker, clearer way to get answers without going in circles. Definitely wasn’t the easy experience I had hoped for.