Kind of a mixed bag when trying to find the info I wanted
Trying to find exactly what I needed before purchasing WFHI's software was a little frustrating in parts. On one hand, the website and sales materials had lots of technical details and step-by-step guides, which felt thorough. On the other hand, I found the layout a bit cluttered and it wasn’t always obvious where to look for specific info about the dialer or the database features. I ended up having to call support to clarify some points about updates and the invoicing process, which was alright but not instant. The rep was friendly and answered my questions clearly, which improved my overall impression. So while it wasn’t super easy to get everything from just exploring online, the human support helped fill in the gaps. I’d say it’s a decent experience but could do with better online navigation for sales info.