Kind of a mixed bag – patience definitely helped
The whole experience with WFHI support and communication left me feeling it was a bit of a mixed bag honestly. On one hand, the support team was always polite and tried to help the best they could. But on the other hand, there was quite a lot of waiting involved especially during peak hours and I found myself repeating the same issue multiple times to different people. It was a bit frustrating because sometimes I felt stuck waiting longer than I wanted for help with setup or training questions. The automatic updates helped to keep the software current without requiring my input, which was nice. The sign-up and invoicing processes were fairly routine and didn’t cause much trouble. Overall, the experience felt like a slow-moving process requiring patience, though I would say the support tried hard and wasn’t unhelpful. I think if they could reduce the repetition and waiting times it would be a much better experience.