Khud se samajhna pada, support dono ache aur behtar ki zarurat thi
Puri support aur communication mein mujhe kabhi kabhi lagta tha ki sab clearly explain nahi hota. Matlab software ke kuch features toh badiya operate karte the, jaise ki dialer aur database management, lekin jab kisi naye feature ko try kiya toh instructions samajh nahi aayi. Telephonic support ka response thik tha par unhone har baar step-by-step guide nahi diya, jis wajah se mujhe khud se kaafi cheezein explore karni padi. Automatic updates hone ke baad bhi kuch functionalities change ho jaati hain par unka documentation itna obvious nahi tha. Email aur call ke through kuch queries maine bheje, to unka response usually theek tha lekin bahut detail mein nahi. Billing aur invoicing process simple rahi, aur payment ke sath saath invoice mil gaya jo useful tha. Mujhe lagta hai ki support ne kaam kiya, par main thoda adhik guide ho paati toh aur achha hota. Overall mixed experience tha, jo kaam karta tha usmein koi problem nahi, par thoda aur madad milti toh software ke features ka better use kar sakti thi.