Key Details Missing Despite Long Waits on Support
I found myself waiting for quite some time when I contacted telephonic support. At one point, I distinctly recall being put on hold for a few minutes while they looked up my issue, which was frustrating. The entire communication process involved a good deal of repetition: I had to explain the problem multiple times to different representatives. That was quite tiresome. On the plus side, when I finally got a clear response, the explanation was somewhat helpful. However, much of the time felt like going in circles, and the ongoing delays made me question the efficiency of their support system. Aside from that specific incident, the overall updates and communication around the invoicing process were vague; I felt out of the loop about what exactly was happening behind the scenes. So while support wasn’t entirely useless, it lacked the promptness and clarity I expected.