kafi wait aur repeat calls, kuch missing communication
Mere experience mein, jab main pehli baar sales process ke dauraan WFHI se contact kiya, tab acha khaasa time wait karna pada, aur baar-baar repeat karna pada apni queries unko samjhane ke liye. Support team se baat karne mein patience lagta tha kyunki kabhi clarifications nahi mil rahe the jis tarah main expect kiya tha. Sign-up aur invoicing process bhi thoda slow tha, aur har baar mujhe baariki se batana padti thi mere requirements ke baare mein. Ye lag raha tha jaise communication mein kuch gap hai, jo ki frustration badha raha tha. Training ke baare mein basic information sahi thi, magar jo onboarding flow tha wo thoda confusing tha aur ismein smooth transition develop karna chahiye tha. Yeh sab mila ke mujhe lagta hai ki sales aur pre-purchase phase mein consistent aur clear interaction nahi thi, jo ki jaruri hoti hai takki naye users ko start mein confidence mile. Mujhe lagta hai agar process thoda jyada streamlined ho, toh naye logon ko zyada asaani hogi aur time bhi bachega. Abhi ke liye mujhe laga ki yeh cheeze missing thi aur samay zyada laga use karne mein.