Kabhi support useful mila, par mostly disappointing tha
Pehle jo support service use karta tha uske comparison mein, yeh telephonic support kaafi average raha. Main samajh raha tha ki remote workflow setup mein thoda technical help lagegi, par yahan jo response time mila wo kaafi slow tha. Jab main dialer aur database feature ke issues discuss kar raha tha, to lagta tha agent zyada trained nahi tha software ke detailed functionalities ke bare mein. Training session bhi itna helpful nahi laga, basic hi cheeze clear hui, advanced steps clear nahi hua. Jo automatic updates hain wo to chalte rahe aur kabhi problem nahi huyi, yeh ek achi baat hai. Invoicing aur payment process mein confusion toh nahi thi, par koi extra help bhi nahi di. Jo baat thodi acchi lagi wo thi ki call connectivity tools theek chal rahe the, bina kisi big issue ke. Overall, jo mujhe pehle experience tha support ka, isse compare karu to lagta hai abhi bhi improvement ki zaroorat hai, khas kar jab complex queries ho. Communication clarity kam thi aur thoda sa frustrating bhi tha ye experience.