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WFHI review

Kabhi samajh nahi aaya yeh system

1 out of 51 of 5Unverified experienceSupport and communication

Kabhi samajh nahi aaya yeh system

Yaar, mujhe toh bilkul bhi samajh nahi aaya ki kaise yeh software kaam karta hai. Main ek simple onboarding try kar raha tha, lekin jo support mila, woh bhi confusing tha. Jab bhi main call laga raha tha dialer se, toh error aata raha, aur database mein entries galat dikh rahi thi. Support team se baat karna bhi mushkil tha kyunki unki communication itni clear nahi hai. Mujhe laga tha ki software update hone se kuch improvement hoga, par wo bhi kuch khaas nahi badla. Payment process mein bhi dikkat aayi, sign-up ke time invoice milne mein problem hui. Mujhe support se baar baar request karni padhi, lekin har baar bas wait karne ko bola gaya. Aise mein mera kaam ruka raha, aur main bahut frustrated ho gaya. Mujhe laga ki yeh software mera kaam easy karega, par main toh andar se pareshan ho raha tha. Har step par confusion hi confusion; itna straightforward nahi tha jaise maine expect kiya tha. Main definitely isse dobara use nahi karunga unless unka support aur fast aur clear ho jaye.

Raghav MathewGoa, IndiaExperience: Published:
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Unverified experience

The experience has not been matched to any WFHI record. It is published as an unverified account and labelled as such — verification is not required for a review to be published, and a label may be added later if evidence turns up.

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