Kabhi samajh nahi aaya ki support ke steps logically arranged hain ya nahi
Woh moment jab main support ke steps ko follow karne ki koshish kar raha tha, mujhe clear nahi hua ki ye phase wise sensibly organized hain ya bas jahan jahan dikh gaye, wahan wahan daalne wale hain. Sabse pehle sign-up wala process toh theek tha, aur invoicing ka system standard laga. Lekin jab main call support ke liye gaya toh lag raha tha ki system mein koi paurthi sequence nahi hai. Pehle dialer ka use samjhao, phir database, phir training mein excess details—sab mixed ho gaya tha. Jo steps maine socha the logically flow karne chahiye, woh confuse karne lage. Kuch queries pe support achha tha, par kahin pe aisa laga ke updates aur priority assistance ka zikr ya use ekdum alag alag rakha hai bina proper connection ke. Shakal se toh system automatic updates bhi thoda cluttered mehsoos hua, jo confuse kar raha tha user ke liye ki agla step kya hoga. Overall, it clicked kabhi properly nahi, process thoda unstructured laga.