Kabhi phir se nahi karungi yeh onboarding
Mujhe laga training jaldi ho jayegi, but actually it took ages just to get started. Jab maine sign-up kiya, to invoices thik-thak aaye, par onboarding flow mein kaafi confusion thi. Dashboard open karne mein bhi problem hui, aur training modules ko samajhna bhi mushkil tha. Ye call tools jo diye gaye the, unka dialer bhi baar-baar hang karta tha, jiski wajah se main training sessions miss kar rahi thi. Database feature ki wajah se thodi madad mili, par wo bhi fully accessible nahi tha pehle kuch din. Automatic updates ne kabhi kabhi features bigaad diye, aur har baar support se baat karni padti thi. Support team se baat karna frustrating tha, kyunki unka telephonic assistance responsive nahi tha during onboarding phase. Yeh process simple hona chahiye tha, par poore week tak system ko samajhne mein time waste hua. Invoicing aur payment process theek tha, par ye sab karte karte patience bilkul khatam ho gayi. Sach bataun, agar mujhe dubara yeh sab karna pade, toh main nahi karungi. Ye sab time waste tha, aur yeh system mere liye kaam ka nahi nikla.