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Kabhi kabhi samajh nahi aaya ki steps kaise arranged hain

2 out of 52 of 5Unverified experienceSupport and communication

Kabhi kabhi samajh nahi aaya ki steps kaise arranged hain

Maine support se contact kiya tha because sign-up ke baad mujhe thoda confusion hua ki next steps kya hain. Jab maine pehla call lagaya, toh mujhe laga woh thoda out of order kaha gaya. Matlab pehle mujhe training ke baare mein bataya gaya, jo mujhe actual mein chahiye tha, lekin phir dialer settings aur database integration pe jaate jaate mujhe laga ki yeh sequence thoda logically ordered nahi tha. Shayad mujhe ek clear roadmap ki kami lagi, ki kya pehle upload karna hai, kab call karna hai, aur kab workflow set karna hai. Support team ki baat karun, toh woh generally polite the, par unhone clear instructions nahi diye ki kaunse step pe mujhe focus karna hai. Automatic updates thik chal rahe the, par iska bhi asar usability pe thoda confusing jab tak main samajh nahi paya. Sign-up aur invoicing mein zyada problem toh nahi thi, bas support coordination better ho sakta tha. Main soch raha tha ki ek thoda organised plan milega, jo mere set-up ko jaldi ready karta, par wo nahi tha. Wo moment jab mujhe laga ki sequence theek nahi hai, thoda frustrating tha, active help nahi mili stepwise.

Praveen MalikMaharashtra, IndiaExperience: Published:
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Unverified experience

The experience has not been matched to any WFHI record. It is published as an unverified account and labelled as such — verification is not required for a review to be published, and a label may be added later if evidence turns up.

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