Kabhi Kabhi lagta hai support bhi thoda bekar hai
Maine socha tha ki telephonic support se clarity milegi, par roz ke din me jab problems aayi toh lagta tha support team zyada helpful nahi thi. Jab dialer software use kar raha tha, toh kabhi call lagane me delay hota tha, par database search function toh theek hi chal raha tha. Kabhi kabhi updates automatic aate toh software ne achha behave kiya, par kaafi baar mujhe lagta hai ki response time support ka thoda slow tha. Onboarding flow samajhne me thoda bhatak gaya tha, support se jab poocha toh expect karne ke bajay thoda time lagta tha unka answer aane me. Sign-up aur invoicing process clear tha, ye ek achhi baat hai. Lekin day-to-day usage me software aur support dono thoda better ho sakte the. Dialer toh kaam karta tha, par mujhe lagta hai ki overall experience reliable nahi tha, aur agar support aisa hi raha toh main shayad aage use karna continue nahi karunga.