Kabhi confident nahi hua billing ke baare mein
Jab maine pehli baar sign-up kiya, tab mujhe laga payment process simple hoga. Par jab invoice aaya toh uska format thoda confusing tha, samajh nahi aaya kis cheez ka charge laga hai. Phir maine customer support ko call kiya par response time bahut slow tha, kuch samay baad call drop bhi ho gaya. Maine dubara call kiya, par phir bhi poora billing ka structure clear nahi hua. Yeh lag raha tha ki har baar mujhe khud hi check karna padega ki mujhe kya charge kara ja raha hai. Main aapko sach batata hoon, jab tak mujhe khud se bill samajh mein nahi aaya, tab tak mera confidence bilkul finish ho gaya tha ki yeh system sahi kaam kar raha hai ki nahi. Aakhir mein, maine invoice ko ignore kiya, par fir se payment deni thi toh darr lagne laga ki kahin galti na ho. Overall, payment aur billing ka system mere liye bilkul transparent nahi raha aur is wajah se main abhi bhi convinced nahi hoon ki main aage bhi is software ko bina kisi confusion ke use kar paunga ya nahi.