Kabhi click toh hua, par jaada nahi tha
Maine training aur onboarding process mein jo sabse acha paya woh yeh tha ki log se baat karne mein thodi si responsiveness theek thi. Pehle pehle toh mujhe laga ki shayad jyada help milegi, par dheere-dheere samajh aaya ki kisi bhi sawal ka turant jawab nahi milta. Training modules ko samajhne mein main apni taraf se kaafi effort kar rahi thi, par support staff kabhi kabhi hi prompt response dete the. Mera onboarding thoda late hua kyunki software ke kuch features ko samajhne mein time laga, aur training sessions kabhi clear nahi the. Jo logon ki madad se solve hua, woh bas thoda hi tha. Baaki ke processes mein software updates aur dialer tools kaafi average lage, koi khaas naya experience nahi mila. Mujhe lagta hai ki agar log thoda aur actively assist karte, toh onboarding experience zyada smooth ho sakta tha. Sab mila ke, training ke dauran jab mujhe pata chala ki main kaise apne workflow ke hisaab se features ko use karungi, uss moment click hua, par overall jitna support mila wo bahut adhik nahi tha. Shayad main agle baar thoda zyada wait karungi ya kisi aur method se seekhne ki koshish karungi.