Kabhi click hua kabhi nahi, onboarding ka struggle tha
Mujhe laga tha ki training aur onboarding achhi hogi, par asal mein mujhe kaafi cheezein khud samajhni padi. Jo basic instructions diye gaye the, woh theek the, lekin jab complex workflows samajhne ki baari aayi, toh kaafi time laga. Main soch rahi thi ki jab tak main nahi karungi, tab tak clarity nahi milegi. Training modules thode scattered lage, aur step-by-step process nahi tha. Lekin ek baat achhi thi ki software ka interface sakht nahi tha, isliye kuch cheezein intuition se samajh aayi. Agar onboarding zyada structured hota, toh shayad zyada jaldi seekh pati. Mujhe pehla hafta lagbhag confusion mein bitana pada ki kaunse features kaise kaam karenge. Kuch webinars aur recorded sessions the, par woh bhi itne detailed nahi the jitna main chahti thi. Phir bhi, jab dialer aur calling tools ka interface samajh gaya, tab thoda confident feel karne lagi, par training mein clarity kaafi improve ho sakti thi. Ab bhi lagta hai ki naye users ko support se zyada guidance mile toh better experience hoga.