Kabhi click hi nahi hua support ke saath
Main bahut frustrated thi support team se baat karte waqt, kyunki jitne bhi queries the, har baar wait karna padta tha aur jawab bhi clear nahi milta tha. Pehla step onboarding ka bada confusing tha, koi sahi guidance nahi mili, isliye mujhe lag raha tha ki main software use kar hi nahi paungi. Dialer use karte hue bhi problem hui, call connect hone mein time lagta raha aur support mein jo call kiye, wo baar-baar cut hote rahe. Database feature kaafi promising tha, par jab updates aaye, software slow ho gaya aur support ko message kiya toh response dhang ka nahi mila. Mujhe laga ki ya toh software thik se ready nahi hai ya fir support team trained nahi hai. Invoice aur payment process theek tha, par support aur communication se disappointment hui. Muze confidence nahi mila ki main is software ko effective tareeke se use kar sakti hoon, aur training bhi partially helpful thi, par overall experience negative raha. Mujhe laga ki communication agar behtar hoti toh main shayad click karti, par aise feel hua ki main pura package use karne ke liye ready nahi hoon.