Kabhi clearly samajh nahi aaya support ka matlab
Maine socha tha support aur communication clear honge, par jab main software ke billing aur database labels dekhi thi, toh mujhe bilkul bhi samajh nahi aaya ki woh step by step kya karne ko keh rahe hain. Jo instructions diye gaye the, woh mere liye ajeeb tareeke se likhe gaye the, aur mujhe har baar call kar ke help leni padti thi, par support wale labels ko explain karne mein bhi confuse lagte the. Kahi baar lagta tha ki jo wording use ki gayi hai, woh itni technical hai ki aam user bina kisi training ke samajh nahi sakta. Automatic updates ki bhi koi clarity nahi thi; mujhe pata hi nahi chala kab update hui aur kab changes kehis tarah mere software pe effect honge. Invoice aur payment ke process mein thodi transparency thi, par overall lagta tha ki communication better ho sakti thi if thodi simple bhaasha hoti. Mujhe us moment clarity mili nahi jab support system ke label sahi tarah explain karte, aur yeh feeling aaj tak bani hui hai jab se main software chalu ki thi.