Kabhi bhi samajh nahi aaya billing ka hisaab
Main jab se sign up ki thi, mujhe lagta raha ki payment process mein hi sabse zyada dikkat hai. Har baar jab main invoice check kar rahi thi, lagta tha ke system repeat kar raha hai mujhe wahi steps, jaise ki mera patience test kar raha ho. Jab payment karne ki koshish ki, toh baar baar wait karna pada, jaise call center pe hoon. Onboarding ke dauraan bhi jo billing instructions di gayi thi, wo mujhe clear nahi lagi, aur main bar bar confuse ho rahi thi ke mujhe kya karna hai. Automatic updates ki wajah se kuch changes hue, par wo bhi billing section mein kuch khaas farak nahi leke aaye. Support ko call karne par bhi mujhe pehle khud explain karna pada apna problem, jo frustrating tha. Matlab, itna sub kuch repeat karte karte mera time waste hua, aur mai abhi bhi samajh nahi paayi ki mera payment exactly kaise process hoga.