Kabhi bhi click hi nahi hua, support ka level low tha
Maine pehle bhi kai remote software use kiye hain, aur mujhe lagta tha ki WFHI ka telephonic support wale system kuch naya aur better experience dega. Lekin jo reality thi, usmein toh baar baar lagta raha ki samasya solve karne ki jagah sirf call disconnected hoti hai ya baatein adhuri reh jati hain. Support team sahi se meri queries ko samajhne mein fail raha, aur training ke parts bhi ache se explain nahi kar paya. Jo process mujhe samajhna tha, wo kabhi pure clarity ke saath nahi aaya. Dialer aur database features par jitni madad chahiye thi, wo mujhe use karte hue zyada confusion paida kar rahi thi. Overall mujhe laga ki jitna support mujhe mila, wo itna upyogi nahi tha. Agar proper response aur assistance milti, toh shayad experience better hota, par yeh moment finally click hone ka nahi hua. Mujhe lagta ki support aur communication ko seriously improve karna chahiye.