Kabhi bhi clarity nahi mili in payment process
Jab main payment karne baithi thi tab mujhe bilkul bhi samajh nahi aaya ki invoice ke saath kya karna hai aur payment receipt kab milegi. Yeh poora system itna confusing laga ki maine socha ki next time bhi mujhe support team ki madad leni padegi. Main chahti thi ki sign-up ke waqt sab kuch clear ho jaye, par aisa nahi hua. Dialer ya calling tools ko samajhna thoda aasan tha, par billing mein gaadha issue raha. Har baar jab main call karti thi support center mein, tab mujhe wait karna padta tha aur sometimes unke jawab mere confusion ko increase karte the. Mujhe aisa lagta hai ki automatic updates bhi payment details mein accurate reflection nahi kar paati. Overall, main is tarah se frustrated thi ki main kabhi bhi bills samajhne ke liye confident feel nahi kar paungi bina kisi external help ke in future.