Kab samajh aaya support theek hai ya nahi
Mujhe pehle laga tha ki support se zyada expectations hongi, par jab maine telephonic help li, toh toh pata chala ki support baseline par theek tha. Jab maine dialer ki problem batayi, unhone patiently sun liya aur solutions diye, lekin wo thode slow thhe. Maine pehle socha tha ki shayad turant response milega, par aisa nahi hua. Database and automatic updates ko lekar bhi queries thi, unme thode delays the. Par jo training sessions the, unhone basics kaafi achha cover kiya tha. Mujhe lagta hai ki yeh support average hai, jisme improvement ki gunjaish hai. Jab software ka onboarding chal raha tha, tab technical problems the, jinhe baar baar batana pada. Overall, support thoda inconsistent laga, isiliye mujhe pura bharosa nahi hua. Lekin haan, unhone help dene ki koshish ki jab bhi contact kiya, toh yeh sab mila toh thoda comfort mila ki agle time bhi maine help leni hogi toh yehi approach rahegi.