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WFHI review

Kaafi issues ke baad maine sab khud fix kiya

2 out of 52 of 5Verified purchaseSupport and communication

Kaafi issues ke baad maine sab khud fix kiya

Mujhe lagta hai ki support aur communication mein kaafi kami thi. Software ko use karne ke liye mujhe bahut saari cheezein khud samajhni pari, kyunki customer support se milna mushkil tha aur response bhi delayed tha. Jab bhi main kisi specific issue par help maangti, toh ya toh response generic hota ya fir pura solution milne mein kaafi time lagta. Dialer ki settings samajhne mein bhi khud hi kaafi trial and error karna pada. Onboarding ke dauran training sessions the, par wo meri expectations par khare nahi utare, clarity utni nahi thi jitni chahiye thi. Database feature theek tha, par mujhe samajhna pada ki ye mera kaam kaise better kar sakta hai without much guidance. Automatic updates kabhi-kabhi interfere karte rahe meri workflows mein, jise manage karna mera kaam tha. Payment process theek tha, par uske baad bhi mujhe baar-baar invoice verify karni parti thi, jo time-consuming thi. Overall, support pe kaafi reliance rehna chahiye tha, jo achieve nahi hua.

Anita PaiMeghalaya, IndiaExperience: Published:
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The reviewer's payment for a named WFHI plan was matched to a WFHI record.

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