Kaafi frustrating experience laga ek baar mein
Poore support aur communication process mein mujhe zyadatar thoda boring aur frustrating lag gaya. Sabse pehle toh main ne support ko call kiya, lekin mujhe baar-baar apni problem ko explain karna pada, jahan tak mujhe laga ki agent already samajh chuka hoga meri baat. Kuch baar mujhe wait bhi karna pada kyunki call transfer ho raha tha different departments mein. Jo main solution expect kar rahi thi, wo turant nahi mila aur mujhe lag raha tha ki ye pura system ek loop jaisa chal raha hai. Training sessions during onboarding sufficient the, par jab software use karte time koi specific problem aayi toh telephonic support mein delays the. Billing aur payment process ke baare mein baat karun toh wo sahi tha lekin customer queries ke liye jo mukhya point of contact hai, usmein thoda better coordination honi chahiye. Overall, process itna smooth nahi laga, jisse mujhe laga ki main baar-baar phir se wahi cheeze repeat kar rahi hoon, aur ye thoda energy drain karne wala tha.