Kaafi effort lagana pada to get support help
Mujhe lagta hai ki support aur communication mein mujhe bohot zyada khud hi kaam karna pada, jo time-consuming tha. Jab dialer aur calling tools mein problem aayi, mujhe khud hi trial and error se samajhna pada ki settings change kaise karni hain. Training jitna achha tha, phir bhi jab real issues aaye, toh support se baat karne mein zyada madad nahi mili. Telephonic support available tha, par woh kabhi kabhi delay se pick karta aur response itna detailed nahi hota tha jaisa main expect kar raha tha. Onboarding flow bhi thoda complicated tha, mujhe lagta hai ki thoda aur step-by-step guidance hota toh better hota. Automatic updates ne kuch chhoti bugs fix ki, par unke baare mein clear information nahi aayi. Sign-up and invoice process thik tha, simple aur clear tha jo ek positive point tha. Lekin jab baat technical issues ki aayi, toh zyada khud se hi samajhna pada, jo aise environment mein jahan main new hoon, mushkil ban gaya. Overall, mujhe laga ki proper support ke liye jyada mehnat karna padta hai aur yeh thoda frustrating tha, especially jab main expect kar raha tha ki paid service hai toh zyada accessible help milegi.