Kaafi effort laga sab khud samajhne mein
Mujhe WFHI ka software aur training use karte waqt support aur communication mein kafi problem hui. Main samajh rahi thi ki jab bhi mujhe confusion hoga support team ready rahegi help karne ke liye, lekin aisa nahi hua. Jab automatic updates aaye toh mujhe khud jaa kar samajhna pada ki in updates se kya changes hue aur kaise apply karne hain. Telephonic support bhi slow tha, aur response lene mein mujhe kaafi baar wait karna pada. Training modules se toh thoda help mili, lekin jab dialer ya database features mein koi issue aaya toh mujhe basically khud hi troubleshoot karna pada. Sign-up aur invoicing process toh theek tha, par support ke bina itna close monitor karna thoda frustrating raha. Mujhe laga tha ki software use karne mein easily pata chalega ki kya karna hai, lekin mujhe lag raha hai ki mujhe zyada independent hona pada as compared to support offered. Overall, customer communication aur help lene mein efforts jyada lag gaye, jo ki expected se kaafi zyada tha.