Jyada info nahi mili sales mein, khud ko lagana pada kaafi mehnat
Main ne expect kiya tha ki jab main sign-up karungi toh sales team clear explanation degi har cheez ki, especially software ke use aur training ke baare mein. Lekin, mujhe self-research aur self-learning zyada karni padi. Onboarding process mein bhi useful guidance limited thi jiski wajah se mujhe software ki dialer aur database features samajhne mein thoda struggle karna pada. Calling tools acchi tarah se pehle se set nahi the, mujhe apne hisaab se ziada setup karna pada. Jo mujhe sabse zyada disappointment hui woh thi ki sales aur pre-purchase communication expected clarity ke hisaab se nahi thi. Billing aur payment process thoda easy tha, par woh bhi mujhe kahin kahin samjhane par mila. Telephonic support theek tha, lekin pre-purchase mein unse detailed help milna mushkil tha. Automatic updates ki wajah se kabhi kabhi changes samajhne mein dikkat hui jab mujhe prior notice nahi mila. Overall, agar customer ko pehle se ready detailed information milti, toh onboarding fast hota aur zyada time bachata. Yeh process zyada self-driven tha aur mai expect karti thi ki sales se thoda aur support mile. Mujhe yeh missing laga jo initial stage mein thoda post-launch frustration badhata hai.