just when it clicked (or didn't)
I gotta say, using the support felt kinda like a mixed bag to me. Like, at first, the rep I spoke to really helped me figure out the dialer setup stuff, which was cool. But then, when I called back to ask about the database syncing, things got a bit confusing again. It wasn’t awful, but I didn’t get the clear answers I hoped for and kinda ended up doing some trial and error myself. Now I’m not totally sure if I’ll reach out next time or just try to figure it out on my own again. The sign-up and payment stuff went smoothly and that gave me a good feeling about the setup process overall. On the plus side, the training videos were useful and easy to follow, so I felt a little more confident using the software. Still, I think I’ll probably try to avoid calling support unless absolutely necessary because sometimes the wait times and explanations felt a bit lengthy for my liking. Overall, it’s a decent experience but with room for improvement in guidance and responsiveness.