Just under half an hour for clear, no-nonsense answers
Honestly, I’ve had to explain WFHI’s support needs a few times now, and each time it takes less than half an hour for them to clearly explain what I need to know about the software or the training modules. It feels like they keep it straight to the point without unnecessary jargon, which really saves time. What’s frustrating is having to do this repeatedly since the product updates sometimes change things I was already comfortable with, but every time I call, they patiently walk me through the changes. The clarity I get from telephonic support is the one thing I rely on most when something feels off in the dialer or database features. It takes maybe 20 to 30 minutes on the call to resolve whatever issue or confusion I have about invoicing or training steps. I’d like to think they understand how the remote workflow software works, and they don’t complicate things when explaining it to customers. In all honesty, even though I wish I needed to call less often, the support team communicates plainly, which is more than I expected from a software company.