Just okay - had some waits and repeats but it got done
My experience before purchasing and just getting going was a bit of a mixed bag. On one hand, I did manage to get my questions answered eventually, but at one point, I distinctly remember waiting on a call for quite some time while they tried to clarify some invoice-related details that weren’t completely straightforward. That was frustrating because I had already spent a while outlining my concerns during earlier calls. The rest of the communication was a bit foggy and not very consistent, I can’t recall all the steps clearly, but it definitely involved some waiting and repeating myself to different support agents which was tiring. At the same time, I felt they were trying to help, and the software itself started to feel usable after I put in some effort. The training was decent but not outstanding, and the dialer was functional though the database needed some manual tweaks. Overall, I would say the whole process was neither smooth nor terrible; it definitely could be better streamlined but I got through it. If you have patience for some back-and-forth and calls that aren’t instant, it’ll probably be fine. So on balance, it’s an average experience, not for anyone wanting immediate answers or a totally hassle-free start, but workable if you don’t mind the repeats and waiting periods.