Just not what I thought
Honestly, when I first signed up for this, I was expecting support to be a bit more on top of things. The telephonic support often felt like just a formality rather than actually helping; it was a bit frustrating to explain the same issue multiple times. The communication felt slow, and sometimes I wasn’t sure if my concerns were actually being heard. The automatic updates worked fine, and I guess that’s something decent since I didn’t need to worry about manual installs or anything. But overall, the onboarding process was kind of messy and didn’t match the smooth flow I was hoping for. It felt like there were gaps in how information was passed around, and that made figuring out the software a bigger hassle than it should have been. Maybe this was just my experience, but the support didn’t leave me feeling very confident about the whole setup. If I had to pick one good thing, it would be that once I got into the database feature, that part seemed reliable. Still, the way the communication was handled really brought my expectations down a lot. It’s not what I thought I signed up for at all.