Just not the best order for steps
I went through the software onboarding, and honestly, I found the steps weren't in the most sensible order. Some parts felt out of sequence which made it a bit confusing to figure out what I was supposed to do next. The access to certain features seemed to depend on steps that hadn’t been properly introduced yet. However, the software itself ran okay once I got over that hurdle, and it updated automatically without problems. Still, the signup and invoicing process was a bit straightforward compared to the onboarding mess. I wish the training had been more aligned with the software flow since that could have saved some time. Overall, not the smoothest experience for access and setting things up. I wouldn't say it's unusable, but for someone looking for a clear and logical progression while getting started, it might feel a bit frustrating. Support through calls sometimes helped but wasn’t always immediately available. So, the main positive is the automatic updates working fine. But otherwise, the step order was definitely lacking.