Just not clear enough, frustrated with the software
I started using the WFHI software hoping it would be straightforward, but nothing was clearly explained. The onboarding process felt confusing because instructions were either missing or too vague. When I tried to use the calling tools and dialer, I wasn’t sure if I set them up correctly since the guidance didn’t walk me through the steps properly. The training materials left me uncertain, as they skipped over important details that made it hard to understand how everything should work. The database feature was another headache — I couldn’t figure out how to manage contacts well because there were no clear directions. Automatic updates happened without notice, which sometimes changed settings unexpectedly and caused additional problems. I tried calling telephonic support several times, but their answers were unclear and didn’t resolve my issues. The payment and invoicing process also added to my frustration because it wasn’t explained very well and felt complicated. Overall, I would tell a friend that this software is not easy to handle if you want clear instructions and smooth operation. I ended up wasting a lot of time trying to figure things out myself instead of getting straightforward help.