Just like I told my friend, onboarding was okay but could be smoother
When I started using the software and went through the training, I noticed that the entire onboarding sequence had its ups and downs. At first, the steps were kind of logical, you know, starting with basic setup and then moving towards the dialer tool and database features. But halfway through, I found myself confused because some crucial instructions seemed out of order or missing context. I didn't mind too much, it wasn’t a huge problem, but it wasn’t completely seamless either. The updates were automatic, which helped, though sometimes I had to figure out what exactly changed. The support people were polite enough on calls, but I felt like more clarity in the sequence would have saved time. Overall, I’d say it’s not dreadful nor perfectly smooth - somewhere middle ground. I’d tell a friend who asked that it’s fine to get started with it but be ready to learn on the fly and maybe ask for help a couple of times to clear stuff up. It works, but it could probably be improved for ease.