Just felt like a frustrating hassle from start to finish
You guys really need to rethink how you manage your software access and support. From the moment I signed up, it seemed like there was a lot of waiting just to get things working properly. I tried reaching out about some login issues and your team was pretty slow to respond—sometimes it took an entire day for just a basic reply. I can grant that once you finally got back to me, the person I spoke with was polite and tried their best, but honestly, the whole process was exhausting. I also noticed the software itself wasn’t very intuitive. It didn’t save me any time because I kept stumbling over navigation quirks and I had to repeat some forms multiple times because they didn’t seem to stick. This gets even more frustrating when updates change parts of the interface without warning. I expected smoother onboarding, especially given the cost involved. Instead, I felt like nothing was fully reliable, and signing up was a bit confusing due to unclear invoicing steps. All in all, dealing with you felt more like a lengthy chore than an efficient solution, and that’s disappointing. I can’t say I would recommend this based on how unresponsive and hard to use the whole thing was. Hopefully you’ll fix these issues eventually, because right now it just left a bad impression all round.