Just average experience overall
Looking back, I'd say the daily usage of the software was rather inconsistent. Sometimes the dialer worked fine and the database was convenient to access, but at other times it lagged or behaved unpredictably. The automatic updates arrived regularly, yet they didn't always feel like improvements. I wasn't always clear if something new had changed or if it was a bug. Sign-up and invoicing felt straightforward enough at first, but later I found the process a bit clunky, requiring extra time. Telephonic support served its purpose but wasn't outstanding; I found myself waiting without receiving useful information quickly. Training materials didn't keep adapting to my progressing needs either. So, the verdict is that it was just average for me, without anything really standing out as notable or especially problematic. I guess it might suit others differently, but my own experience stayed in the middle range.