The software itself worked well most of the time, especially the calling tools and dialer which did

The software itself worked well most of the time, especially the calling tools and dialer which did

The software itself worked well most of the time, especially the calling tools and dialer which did their job reliably. However, I found the support team’s responsiveness a bit inconsistent. Sometimes I would get quick replies, other times it took much longer and I felt I was repeating myself a lot over the calls. The onboarding was mostly straightforward but a few parts of setup needed multiple follow-ups before they were fully clear to me. Also, the automatic updates sometimes introduced minor bugs which were annoying to deal with. The invoicing process was clear but the payment part required a bit of patience with occasional delays in confirmation. Overall, it worked but I’m not fully impressed and have mixed feelings about the whole experience.