Just a long, slow process that could have been clearer
So the support helped me get a grip on the basic features, yes, but honestly, I felt like I had to ask the same questions multiple times because the explanations weren’t exactly straightforward. The calling tools and the database features were covered over the phone, but the pace felt a bit rushed sometimes, so I had to keep pushing for clarity. Also, the instructions about automatic updates weren’t very detailed, which left me confused whether I had the latest version or not. The billing and payment part seemed simple at first, but it took some back and forth to understand how the invoices work. The telephonic support was patient, but sometimes I got the feeling they were just reading from a script rather than addressing my doubts. Overall, the whole experience felt like a drawn-out back and forth, neither fully smooth nor completely frustrating, just kind of... Wearisome. Enough to get by, but I wouldn’t say it was easy or fully clear.