Jo training expect kiya tha, wo thoda kam nikla par useful raha
Pehle to main soch raha tha ki jo training aur onboarding milega, woh kaafi thorough and detailed hoga jaise maine pehle ke systems par dekha tha. Lekin yahaan pe thoda simplified approach tha, jo mujhe pehle se aadat nahi thi. Training sessions mein kuch features ke bare mein ache se nahi bataya gaya jo mujhe zaroori lagta tha for day-to-day work. Dialer aur database ka interface to samajh aa gaya, par mujhe laga ki onboarding flow thoda aur structured hona chahiye tha jaise ki kaunse step pe kya expectations honi chahiye. Lekin overall software ka use karne mein zyada dikkat nahi hui kyunki support bhi time-to-time available rehta tha. Mujhe lagta hai ki agar WFHI apne training modules ko thoda comprehensive bana de like unhone apne older clients ko diya tha, toh naye users ko zyada confidence milega.