Jo promises diye the, unke mukable nahi tha jo mila
Main ne WFHI ke software aur training ke bare mein kabhi ache reviews nahi sune the aur mera experience bhi utna hi disappointing tha. Jab maine sign-up kiya tha, toh mujhe laga ki onboarding process smooth hoga, lekin reality mein kaafi delays the aur training sessions clearly outline nahi kiye gaye the. Sales team se jab samasya hui aur maine unhe feedback diya, unhone itni jaldi response nahi diya jitni meri expectation thi. Mujhe lagta hai ki mujhe thoda aur detailed explanation dena chahiye tha vehicle ke use ke baare mein, kyunki dialer aur database ka integration mere workflow mein smoothly nahi hua. Mujhe bataya gaya tha ki invoicing process simple rahega lekin usme clarity nahi thi aur payments ko lekar confusion kai baar hua. Jo telephonic support tha, usne mujhe sirf basic information di, complex queries ke liye mujhe multiple calls karni padin. Yeh sab mila ke mujhe lagta hai ki pre-purchase information aur sales support thoda better ho sakta tha. Sabse acchi baat yeh thi ki software me automatic updates acche se aaye, isse software outdated nahi hua par overall mera jo experience tha, wo best nahi tha. Mujhe laga ki zyada customer-centric approach honi chahiye thi, jisse customers ko solutions jaldi mil sakein. Shayad future mein improvement ho toh main fir se try karungi, lekin abhi ke liye main utni impressed nahi hu sales aur support ke wajah se.