Jo promise kiya tha, utna support nahi mila
Mujhe initially laga tha ki jab main sales team se baat karunga toh unka response quick hogaaur woh meri saari shankaon ka turant jawab denge. Par unfortunately, jab main unse contact kiya toh response time bahut slow tha aur kai baar mujhe lagta tha ki mera message ignore kiya ja raha hai. Kuch baar toh support wale ne confuse kar diya ki main kis tarah software use karu, aur unki clarity kam thi. Mujhe laga tha ki sab kuch easily aur tezi se hoga, par real mein sales aur pre-purchase support ke time pe mere queries ka adequate response nahi mila. Ye baat kaafi disappointing thi, kyunki mujhe laga tha ki itna achha training aur software ke saath customer support bhi utna hi strong hoga. Maine kuch baatein yaad ki jo clear nahi hui thi jab mujhe initial software ke baare mein poochna tha, aur mujhe ab bhi lagta hai ki shayad agar better response hota toh main zyada confident feel karta. Overall sales aur support ki quality ne meri initial expectations ko match nahi kiya, especially jab comparison karta hoon ki maine dusre software ke sales experience se kiya tha.