Jo maine expect kiya tha, woh thoda alag tha
Mujhe laga tha ke support aur communication itna hassle nahi hoga, par jab main unke service ko use karne lagi thi, toh kaafi waqt laga samajhne mein ki kisko call karna hai aur kis cheez ke liye. Phone support thoda slow aur kabhi-kabhi baar baar repeat karna padta tha apni baat. Jo positive tha, woh yeh ki staff politely baat karti thi, toh thoda acha lagta tha, magar overall expectations poore nahi huye. Shuruaat mein training aur onboarding ka process clear nahi tha, toh kaafi confusion thi ki agla step kya hoga. Main soch rahi thi ki software mein thodi zyada guidance milegi, taaki main apna kaam smoothly start kar sakoon. Jo dialer feature hai, woh thik-thak chalta tha, par kabhi-kabhi database sync mein problem aayi, jiski wajah se mujhe baar baar check karna padta tha ki contacts updated hain ya nahi.