Jo maine expect kiya tha support se, woh reality se alag nikla
Maine WFHI ke telephonic support ko contact kiya tha takleef hal karwane ke liye, par mujhe laga ki process thoda zyada repetitive tha. Har baar mujhe apni problem fir se explain karna padta tha, aur kai baar mujhe wait karna para bina kisi jaankari ke ki support team kab ready hogi. Expectations thi ki main jaldi solution paungi, par aksar call ke end tak basic resolution bhi nahi mila jiski wajah se mein thodi disappointed hoon. Jo labels aur wording hain software mein, woh waise clear hain lekin jab doubt hua toh support mein clarity ya fast response kaafi missing tha. Mujhe lagta hai ki agar training aur onboarding mein zyda practical examples diye jate aur support ko thoda efficient banaya jata toh meri experience better hoti. Thoda samay zyada lagta hai bas ye samajhne mein ki mer problem ka solution kya hoga. Overall main kewal itna kahungi ki support thoda better ho sakta tha, kyunki mein expect kar rahi thi ki turant help milegi instead of baar-baar same baat repeat karna.