Jo main expect kar rahi thi, wo mila nahi
Mujhe pehle lag raha tha ki support waala system thoda zyada helpful hoga, lekin reality mein baat kuch aur nikli. Jab bhi maine help ke liye call kiya toh response time kaafi slow tha aur jo solutions diye ja rahe the, wo mere issues ko solve nahi kar pa rahe the. Kya nahi mila? Clear aur timely communication. Main samajh sakti hoon ki software complex hai, par kisi basic query ke liye itni roundabout baatein sunni thodi frustrating hoti hain. Jo dialer feature hai usme bhi kabhi kabhi connectivity issues aaye, jiska mujhse zyada solution support team ke through aana chahiye tha, par wo bhi proper nahi hua. Haan, ek achhi baat yeh thi ki invoicing system simple tha, jise samajhna asaan tha. Par overall mujhe lagta hai ki support mein improvement ki zaroorat hai, specially jab training ke time support expected se kam mila.